So, I have no phone service because they don’t think I’ve paid my bill–since September. This is a great surprise to my checking account, which has seen AT&T cash every check I’ve sent them for the past three months.
I’ve talked to two different people already and I’m now sitting on hold while they try to decide if my “ghost account” is the one who’s been sending me bills.
Possibly. But then, where is that money going? And, why haven’t I gotten a bill from my non-dead account, ever?
I hope they can straighten this out and apply the money to the right account, because I don’t have three months’ worth of money to send them.
Hurray! They seem to have found the money. I’m back on hold.
It’s complicated. Back on hold.
I now am curious about who the woman who does the hold voice-over is. I also wonder how long I could have gone without phone service before I noticed. But you wonder, does she do a lot of hold information or do they just rope one of the more well-spoken operators into it?
The funny thing is that while the person helping me is quietly typing, I can hear the person near her gossiping about what’s for dinner. Italian, in case you’re curious.
It took an hour but I am back in business!!!!